Customer Service & Sales Representative - G&G Brands

Customer Service & Sales Representative

Position Summary:
Seeking an energetic and motivated individual to join our dynamic team for full-time employment. The successful 
candidate will deliver customer service excellence to our current and prospective national account base and sales 
force. Competitive in nature, the applicant will also source new internal sales opportunities within a designated 
sales territory. This position will play a key role in generating leads, qualifying prospects, and managing sales of our 
corporate and retail divisions within the province of BC. 

Since 1991, G&G Brands has been a leading Canadian wholesale supplier of lifestyle and sporting goods, 
specializing in the golf and corporate promotional industries. We are looking to invest in a committed candidate 
seeking long-term employment and opportunities for growth within a family-owned and operated business. 

Customer Service Responsibilities:
• Field customer and sales professionals’ inquiries for retail and corporate sales divisions 
• Effectively manage current customer account base
• Customer database management
• Consistent and timely communication on a daily/weekly basis with sales force
• Convey product knowledge, pricing, and programming to our customer base where required
• Full cycle order entry from product inquiry to final shipment
• Run weekly/monthly inventory and sales reports and distribute to sales force and customers as required
• Handle customer complaints, pricing discrepancies, and damaged goods on a case-by-case basis
• Provide professional, fair, and productive problem-solving resolutions as it relates to customer or sales 
representative issues
• Collaborate internally to improve existing reporting methods and company procedures

Sales Responsibilities:
• Product knowledge specialist
• Participate in all aspects of the sales process (generating and engaging leads, communicating with 
partners, executing promotions, processing orders, and updating records)
• Provide customer sales support for in-person schedules and walk-in appointments
• Managing a defined customer list that transcends the corporate and retail/specialty sales divisions as 
follows:
o BC-based corporate distributor business development
o Tour-and zone-based business opportunities in the golf division 
o BC-based business development of Resort, Brewery, Winery, and Tourism industries 
• Initiate sales calls, prepare presentations, and build long-lasting relationship with current and prospective 
customers
• Forecast sales, develop unique strategies, and achieve success against sales targets/KPIs
• Build and maintain sales analysis reports and set goals to attain incremental growth
• Maintain and expand client database within your assigned territory
• Report and provide feedback to management

Candidate Skills & Requirements:
• Must be fluent in English (French would be an asset)
• Strong communication, negotiation, and interpersonal skills
• Proven inside or outside sales experience 
• Self-motivated and driven
• Proven ability to create and grow client relationships
• Demonstrate ability to problem-solve and adapt to changing priorities 
• Excellent organization and time management skills
• Works well within a team environment
• Proficient in Microsoft Office and Outlook
• BA/BS degree or equivalent work experience
• Possess a Valid BC Driver’s License and a clean driving record

Who We Are:
Based in Langley, BC, G&G Brands is a leading Canadian wholesale supplier of lifestyle and sporting goods, 
specializing in the golf and corporate promotional industries. Since Gord German founded the business in 1991, it 
has continued to evolve and to this day remains proudly family-owned with daily operations being carried out by 
Brad and Jessica German. G&G offers over twenty top quality brands, two national sales forces and a best-in-class 
customer service team to support over 1000 active accounts across Canada. In its 30th year of business, G&G 
continues to share its collaborative formula for success with its current and prospective customers, suppliers, and 
employees alike.

To learn more, please visit our website: www.gandg.ca

Why Work Here: 
• Career growth and learning opportunities
• Competitive compensation (based on experience)
• Extended medical plan (available after 6 months)
• Group RRSP-match program (available after 1 year)
• Employee discount on all the brands we sell
• Team building activities & amenity room featuring arcade games, ping pong table and golf simulator
• In-house gym fully equipped with a treadmill, rowing machine, weights, and Peloton bike

Job Type: Full-time, Permanent

Submit applications to: Jessica German jessica@gandg.ca