RESORT OPERATIONS MANAGER: Fairmont Le Château Montebello - Montebello, QC
At Fairmont Le Château Montebello our guests discover the region through unique activities offered by our departments of marina, golf and activities (curling, cycling, cross-country skiing, games, fitness center, ...). With a long-term vision and leadership qualities, the Resort Operations Manager achieves excellent operating results while ensuring the ongoing satisfaction of our customers within a motivated team.
Your role:
HUMAN MANAGEMENT
- Hire, train and supervise staff;
- Develop and guide leaders and colleagues of different departments;
- Ensure that all team members understand objectives, standards and policies and that procedures are followed;
- Manage a team that will enhance the customer experience as well as the image of the property;
- Promote a friendly work environment for our employees;
- Work in collaboration with other hotel departments.
FINANCIAL & ADMINISTRATIVE MANAGEMENT
- Preparation and monitoring of the annual budget for activities, golf and marina;
- Audit and approval of departmental payroll;
- Use an effective operational management approach focused on performance and continued profitability;
- Attend departmental meetings as requested by the Directorate-General;
- Make the necessary purchases for departments
PRODUCT MANAGEMENT
- Carry out a market study including competition
- Definition of the positioning and "resort" offer of the Fairmont Château Montebello
- Plan and coordinate with the Director, Sales and Marketing a strategy to captivate an ever-growing target clientele; Update the business plan and business activities
- Develop partnerships and manage with dealers
OPERATIONAL MANAGEMENT
- Ensure compliance with hygiene rules and ensure the safety of customers and staff; in case of proven risk, notify the Management
- Plan the offer of activities over the year and in the short term, including permanent program, special events and tournaments
- Replace operators and managers in customer service as needed
- Respond and handle customer complaints quickly and in person
- Provide products and services in accordance with hotel and Fairmont brand standards and procedures
- Ensure the quality of the customer relationship in a proactive and reactive manner (including possible complaints)
- Ensure that marina, golf and activities are conducted with environmental awareness;
- Ensure that facilities/infrastructure/materials are maintained in good condition (quality and quantity)
- Ensure that all employees are aware of safety procedures and use equipment appropriately.
Your experience and skills include:
- 5 years of experience in profit center management in the field of sports (golf, sports resort, tourist center, fitness center, ...)
- Expertise in the sports field and practice/knowledge of several of the activities offered at the hotel
- Experience in hospitality an asset
- Strong ability to manage complex situations
- Have a good sense of planning and organization
- Dynamic, energetic with very good oral and written communication skills (French-English)
- Collaborative ability and competence to encourage inter-departmental communication and teamwork
- Ability to create and maintain an organizational culture conducive to engagement within the department, consistent with the philosophy of the hotel, the Fairmont brand and the Accor group
- Have good computer skills (Word, Excel)
- Knowledge of POS and OPERA/PM systems is an asset
Your team and work environment:
Located on the banks of the Ottawa River, Fairmont Le Château Montebello shines in all seasons with its rustic and luxurious character. You will work in a warm, stimulating team in which no two days are alike. Join our dynamic team and propel your career. Are you up for the challenge?
Our Diversity & Inclusion Commitment:
We are an inclusive company and our ambition is to attract, recruit, and promote the diversity of talent.
Why work at Fairmont Le Château Montebello?
We are much more than a global leader. We welcome you as you are and you can find the profession and brand that matches your personality.
We accompany you in your evolution and your daily learning, we make sure that your work brings meaning to your life. Thus, during your experience with us, you can explore the unlimited possibilities of the Fairmont Le Château Montebello.
By joining Fairmont Le Château Montebello, you write every chapter of your story and together we can imagine the hospitality of tomorrow. Discover the life that awaits you at Fairmont Le Château Montebello, https://careers.accor.com/.
Do what you love, take care of the world around you, dare to challenge the status quo! #BELIMITLESS
Please apply to : Sonia Girard
819-423-3003