Customer Service Representative - Clublink

ClubLink Corporation is looking for a Bilingual Customer Service Representative

You pride yourself on your professionalism working with the Members/Guests and internal departments within the organization. The Member Services department provides a variety of customer services to all ClubLink Members and Guests through application of knowledge of our organization and its services. Associates assist Members and Guests with all inquiries and concerns and ensure the standard for customer service is maintained. Excellent communication skills, a positive attitude, problem solving and the ability to multitask at high levels are essential assets.  

Job Responsibilities

• First point of contact for all ClubLink Member inquiries
• Investigate inquiries and concerns about service/product/accounts and solve issues that can be readily resolved
• Track all Member issues and follow up to ensure satisfaction and resolution
• Responsible for all aspects of accounts receivable and membership inquiries
• Weekly reporting of delinquent accounts and sending appropriate correspondence to members as necessary
• Administer the ClubLink membership card and photo program. Including printing of member cards and sending them to the member
• Update any Member information such as address, contact information etc.

Qualifications

• Must be bilingual in both official languages, French and English
• Knowledge of accounting principles, with a strong background in customer service
• Strong oral and written communication skills in both French and English
• Strong organization, detail-oriented, analytical and problem-solving skills
• Working knowledge of Word, Excel, Outlook, and Adobe Pro

This is a full-time permanent position with benefits

Send resume to Eric Lamarre

elamarre@clublink.ca